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Public Events

These policies apply to public events such as Sunday Sketch Club and the Monthly Ladies Art Group.

Refunds & Cancellations Policy

 

I understand that life happens! If you can no longer attend an event, please get in touch as soon as possible.

  • Refunds are available if you provide 3 or more business days' notice before the event.

  • If you cancel with 2 business days' notice, you’ll receive a class credit to use towards a future event.

  • No refunds or credits will be given for cancellations made with less than 2 business days’ notice, or for no-shows.

 

If, for any reason, I need to cancel or reschedule an event, you will be offered a full refund or the option to transfer your booking to another date or class.

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Thank you for your understanding and support – planning these events takes time and care, and your courtesy helps keep them running smoothly for everyone.

Course Policies

These policies apply to multi-week courses such as Oil Painting for Beginners and Portrait Painting for Beginners.

Refunds & Cancellations Policy

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​If you attend the first class and decide the course isn’t for you, you can request a 75% refund, not including any materials or kits (like an oil painting kit) that have been provided.

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After the first week, refunds are no longer available unless there are exceptional circumstances. Any refunds after this time will be at the studio’s discretion.

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The cost of any art materials, supplies or kits that have been handed out can’t be refunded — they’re yours to keep!

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If you can’t make one or more of the classes during the term, that’s totally okay — but unfortunately I can’t offer partial refunds or makeup classes, as places are limited and courses are designed to be taken as a block.

Private Class Policies

As of 1 September 2025

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Pay as You Go (One Off Classes)​​

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Private lessons are tailored just for you — so if something comes up and you can’t make it, please let me know as soon as possible.

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  • Rescheduling: If you provide at least 48 hours’ notice, I’m happy to reschedule your session at no cost.

  • Late cancellations: If you cancel with less than 48 hours’ notice, a 50% cancellation fee will apply. This helps cover preparation time and the missed opportunity to offer the spot to someone else.

  • Same-day cancellations or no-shows: The full class fee will apply.​

  • Illness/emergencies: I understand that unexpected things happen. At my discretion, I offer one goodwill late reschedule per student each term if you’re unwell or have a genuine emergency.

  • If I cancel: In the rare event I need to cancel, you’ll be offered either a full refund or the option to reschedule at a time that suits you.

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Thanks for your understanding — this policy helps me keep the studio running smoothly while offering flexible, personalised learning.

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Term Classes​

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When you enrol in a term of classes, your place is reserved for the full term. If you’re unable to attend one of your scheduled sessions:

  • Rescheduling: With at least 48 hours’ notice, I’ll do my best to find a make-up session — but this depends on available spaces and can’t be guaranteed.

  • Late cancellations (less than 48 hours): Unfortunately, I’m not able to offer a refund, credit, or reschedule for that class, as your place has already been prepared for.

  • Same-day cancellations or no-shows: The session is forfeited.

 

Please note that make-up classes are not guaranteed and depend on available time slots and studio capacity — but  I’ll always do my best to accommodate where possible. Thanks so much for your understanding and support — it helps keep classes running smoothly for everyone!

Art Club/Art Studio Policies

The following policies govern Art Club and Art Studio classes. A reference to Art Club includes a reference to Art Studio.

Private Event Policies

The following policies apply to private event packages (e.g. Paint n Sip events etc).

Refunds & Cancellations Policy

 

Deposits & Payments

  • A 50% deposit is required to secure your booking which must be paid at least one week prior to the event date.

  • The remaining balance must be paid prior to the day of the event (as arranged).

  • Deposits are non-transferable to other individuals unless agreed in advance.

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Cancellations & Refunds​

  • Cancellations made at least 72 hours prior to the event start time are eligible for a full refund of the deposit.

  • If individual guests cancel with at least 72 hours notice, the portion of the deposit attributable to their ticket will be refunded.

  • If cancellations are made with 72 hours or less notice, any deposit or event fee paid will be non-refundable.

  • Guests who do not attend without prior notice are not eligible for refunds.

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Rescheduling

  • Requests to reschedule will be accommodated where possible, subject to studio availability.

  • Rescheduling within 72 hours of the event may incur additional costs.

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Exceptional Circumstances
In the case of an emergency or illness, please contact me — accommodations or rescheduling may be offered at the studio’s discretion.

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