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Event Policies 

These policies apply to public events such as Sunday Sketch Club and the Monthly Ladies Art Group.

Refunds & Cancellations Policy

 

I understand that life happens! If you can no longer attend an event, please get in touch as soon as possible.

  • Refunds are available if you provide 3 or more business days' notice before the event.

  • If you cancel with 2 business days' notice, you’ll receive a class credit to use towards a future event.

  • No refunds or credits will be given for cancellations made with less than 2 business days’ notice, or for no-shows.

 

If, for any reason, I need to cancel or reschedule an event, you will be offered a full refund or the option to transfer your booking to another date or class.

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Thank you for your understanding and support – planning these events takes time and care, and your courtesy helps keep them running smoothly for everyone.

Course Policies

These policies apply to multi-week courses such as Oil Painting for Beginners and Portrait Painting for Beginners.

Refunds & Cancellations Policy

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​If you attend the first class and decide the course isn’t for you, you can request a 75% refund, not including any materials or kits (like an oil painting kit) that have been provided.

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After the first week, refunds are no longer available unless there are exceptional circumstances. Any refunds after this time will be at the studio’s discretion.

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The cost of any art materials, supplies or kits that have been handed out can’t be refunded — they’re yours to keep!

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If you can’t make one or more of the classes during the term, that’s totally okay — but unfortunately I can’t offer partial refunds or makeup classes, as places are limited and courses are designed to be taken as a block.

Private Class Policies

Pay as You Go (One Off Classes)​​

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Private lessons are tailored just for you — so if something comes up and you can’t make it, please let me know as soon as possible.

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Here’s how cancellations and rescheduling work for pay-as-you-go private classes:

  • If you provide 2 or more business days’ notice, I’m happy to reschedule your session at no cost.

  • If you cancel with less than 2 business days’ notice, a $35 cancellation fee per hour will apply. This helps cover preparation time and lost scheduling opportunities.

  • If you cancel with less than 24 hours’ notice, or don’t show up, the full class fee will be payable at your next session.

 

Thanks so much for understanding — this policy helps me keep the studio running smoothly while offering flexible, personalised learning.

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Term Classes​

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If you’re unable to attend one of your scheduled term classes, here’s how cancellations and rescheduling work:

  • If you provide 2 or more business days’ notice, I’ll do my best to reschedule your missed class to a mutually convenient time — subject to availability.

  • If you cancel with less than 2 business days’ notice, I’m really sorry but I won’t be able to offer a refund, credit, or rescheduling, as your place has already been prepared for.

 

Please note that make-up classes are not guaranteed and depend on available time slots and studio capacity — but  I’ll always do my best to accommodate where possible. Thanks so much for your understanding and support — it helps keep classes running smoothly for everyone!

Art Club/Art Studio Policies

The following policies govern Art Club and Art Studio classes. A reference to Art Club includes a reference to Art Studio.

© 2025 Rachel Grove Art Studio

377 Camberwell Road, Camberwell, VIC 3124

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